POLICIES
Please make reading a habit. Kindly read our Spa Policies prior to booking an appointment or
ordering an item.If you have any questions, feel free to leave us a message!
Booking Policy
Your appointments are very important to us. Time allocated for an appointment is reserved especially for you. We do understand that sometimes, schedule adjustments are necessary, therefore, we respectfully request at least 48 hours’ notice for adjustments for your appointments and cancellations. In the event that you would need to cancel without a prior 48 hours’ notice, you will incur a cancellation fee of $25 (deducted from your deposit). You will be given another 24 hours to advise and if we have not heard from you by then and until your next appointment, you will be tagged as a "NO CALL NO SHOW CLIENT" and your full payment and whole deposit is forfeited. All of our policies are designed to benefit our guests and to provide the best quality and tradition of excellent services for our established and future clientele.
Privacy & Safety
We strictly impose safety especially during these times. To avoid risks, you are not allowed to bring someone else besides you during your treatment, unless they are being serviced too.
Refund Policy
ALL TREATMENTS, PACKAGES, AND PRODUCTS are non-refundable, non- transferable and non-exchangeable. We reserve the right to offer and recommend alternative treatments if the ones requested are not available. Under no circumstances will refund be issued for services rendered. We would offer to fix any issues instead. There will be a late fee of $10 in case you don't make it on time to your appointment.
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Pricing Disclaimer: All prices may be changed any time without notice. We reserve the right to change our products and services prices at our discretion.
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Booking Disclaimer: Please use a valid phone number and email address when booking with us. This will assure you are receiving proper notification about appointments and our special promotions. If by any chance you did not receive a confirmation email after paying - please reach out to us.
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By booking your appointment, you are agreeing to that you understand ALL of our terms and policies.